Builders: Saying “No” Will Make You More Money Than Saying “Yes” Ever Could

Why Saying “No” Will Make You More Money Than Saying “Yes” Ever Could

“The difference between successful people and really successful people is that really successful people say no to almost everything.”
— Warren Buffett


Yesterday, I had a call with a custom home builder in Florida.

He runs three verticals: custom homes, fire restoration, and renovations. Smart guy. Motivated. Growth-minded.

And he’s hurting.

Not because he can’t build. He’s got that dialed.

But because his entire day is spent hunting—chasing leads, piecing together marketing strategies, and trying to get traction.

He’d been following my email series, booked a call, and after 20 minutes, I could see the writing on the wall.

He wasn’t ready for me.

Could I have helped him get more leads? Sure. I’ve been in sales and marketing for over 20 years.
Was he coachable and hungry? Absolutely.

But he wasn’t in the season I serve best.

I don’t run a Facebook ads agency.
I don’t sell Band-Aids for bleeding pipelines.

I help established builders scale past $5M, reclaim their time, and install the systems, team, and structure to build a business they can step back from—or sell.

That’s my wheelhouse.
That’s my zone of genius.

So I told him no.

And I pointed him to two incredible marketers who could help him faster and for less than what it would cost to work with me.

Because here’s the truth that most business owners avoid:

Saying “no” is the most profitable thing you can do.


Why Saying No Works (Psychologically and Strategically)

Most entrepreneurs live in fear of leaving money on the table.
So they say yes to every opportunity. Every prospect. Every project.

But when you say yes to everyone, you dilute your positioning.
You confuse your audience.
And you end up building a business you resent—or worse, one that never scales.

Saying no does three critical things:

1. It strengthens your authority.

Saying no signals confidence, not desperation.
It shows you know who you serve best and you’re not afraid to walk away from anything less than ideal.

In psychology, this is tied to the scarcity principle and confidence bias—when someone turns us away, we assume they must be in demand, and we place more value on their offer.

2. It increases trust.

When you refer someone elsewhere, with zero expectation of return, it builds trust faster than any pitch ever could.
People remember that.

Even if they aren’t a fit today, they’ll refer others or come back when the timing is right.

3. It attracts your ideal client like a magnet.

When your message is clear, and your standards are high, it draws in the exact kind of people you want to work with—and repels the ones who drain your time and energy.


History Proves It Too: The Case of Coco Chanel

In the 1920s, Coco Chanel was offered a lucrative opportunity to mass-produce her designs and sell them through major department stores.

She refused.

She believed exclusivity was key to her brand’s value—and turning her fashion into a commodity would destroy what made it powerful.

By saying no, she didn’t just preserve her brand…
She amplified it.

Chanel became synonymous with luxury, exclusivity, and prestige.

To this day, Chanel No. 5 is one of the best-selling perfumes in the world—nearly 100 years later.


Research Backs It Up Too

In a 2012 study published in the Journal of Consumer Research, researchers found that people who used “I don’t” (vs. “I can’t”) to set boundaries were significantly more successful at sticking to goals and were perceived as more confident and in control.

This applies directly to sales and client interactions.

Saying “That’s not who I serve” instead of “I guess I could help” triggers respect and curiosity.
It reframes the power dynamic—and in many cases, leads to higher closing rates down the line.


So What Does This Mean for You?

If you’re a builder who’s been grinding your way through growth, saying yes to everything, chasing deals that don’t serve your bigger vision—this is your wake-up call.

Every time you say yes to a less-than-ideal job, client, or hire…

…you’re saying no to your future.

The business that can scale.
The team that runs without you.
The freedom you started this whole thing for in the first place.


My Advice?

Get ruthlessly clear on:

  • Who you serve best
  • What you do better than anyone else
  • And what you’re no longer willing to say yes to

Then enforce that line like your business depends on it—because it does.

And if you are a builder doing $5M+ who’s ready to reclaim your time, your profits, and your sanity while building a business that can scale without you…

Then let’s talk.

👉 [Grab a 20-minute call with me here.]

If I can help, we’ll go deeper.
If I can’t, I’ll point you to someone who can.

Because that’s how real business is done.

Always in your corner,
Rodric

 

Your First 3 SOPs: What to Systemize Before You Scale

 


Your First 3 SOPs: What to Systemize Before You Scale

TLDR: Don’t build a bigger business on a broken foundation. You may say “duh” to some of these things… but if any of them are EVER missed…something could be better… this quick guide will help you take full control.


Most builders think scaling starts with better marketing or more leads.
But here’s the truth:
More jobs will break your business if it’s held together by memory, sticky notes, and 6 a.m. texts.

Before you worry about getting more, let’s get your business ready to handle more.
Here are the first three SOPs (Standard Operating Procedures) every custom home builder should lock in before they scale.


SOP #1: The Job Start Checklist

Why It Matters:

The chaos you deal with at the end of a project?
It usually started in the first 72 hours.

When every job starts differently, you’re relying on memory instead of systems. That leads to confusion for your team, frustration for your clients, and rework that cuts directly into your margins.

What To Include:

  • Pre-construction meeting with project manager, client, and/or superintendent
  • Permit confirmed and posted
  • Dumpster, porta-john, temp power installed
  • Site secured (fencing, signage, locks if needed)
  • Materials staged or delivery dates locked in
  • Full job folder set up (plans, budget, contact info)
  • Job start email sent to client with expectations and communication cadence

⚙️ How to Implement It:

  1. Use a simple Google Doc or template in your project management software.
  2. Assign ownership — usually your PM or lead super.
  3. Review the list during your internal job kickoff meeting.
  4. Require a photo checklist to be completed and uploaded to the job file.

Pro tip: Have your PM take a 3-minute video walking the site at Day 1. It becomes your baseline reference in case of damage, sub disputes, or delays.


SOP #2: Weekly Job Update Protocol

Why It Matters:

Clients don’t ghost you when they’re happy — they ghost you when they’re stressed and feel out of the loop.

One of the biggest stressors for high-end clients is a lack of communication. And most builders overpromise, under-communicate, and hope the client doesn’t ask too many questions. That’s a recipe for micromanagement and bad reviews.

What To Include:

A templated weekly update sent to each client with:

  • Summary of this week’s progress (bullet points, not paragraphs)
  • Updated job photos (before Friday so they can show their friends over the weekend)
  • Any delays or material issues
  • What selections or approvals are still needed
  • What’s coming next week
  • Open questions or change orders pending
  • Updated completion date (or confirmation that it’s still on track)

⚙️ How to Implement It:

  1. Use a shared template in Google Docs, Notion, Buildertrend, CoConstruct, or even email.
  2. Set a non-negotiable deadline: “All job updates go out by Friday at 2 PM.”
  3. Add a recurring calendar reminder for your PMs.
  4. Review a few of them yourself to ensure quality tone and professionalism.

Pro tip: Keep a “communication log” on each job. If a client ever says, “You never told me that,” you have a clean record.


SOP #3: The Change Order Process

Why It Matters:

The average custom home has 25–50 changes from the original scope.

Most builders handle these like this:

  • Client asks for something
  • You say, “Yeah, we can do that.”
  • You forget to document it
  • Weeks later, your team installs it, but nobody billed for it
  • Profit margin? Gone.

A good change order system does two things:

  1. It keeps you profitable
  2. It protects the relationship

What To Include:

  • Client request format (email, portal, or official request form)
  • 48–72 hour turnaround time for pricing
  • Documented scope of change
  • Cost & time impact clearly laid out
  • Client approval (digital signature or signed PDF)
  • Work doesn’t proceed until it’s approved
  • CO tracked against original budget

⚙️ How to Implement It:

  1. Create a standardized form (Google Form, Typeform, or inside your PM software).
  2. Train your team to never agree to a change on the spot. Instead, say:

    “We’d be happy to explore that. Let me get a change order started and we’ll send you pricing.”

  3. Batch COs and review them every week in your internal team meeting.
  4. Use unique CO numbers (e.g., CO-001, CO-002) to keep clean records.

Pro tip: Build a CO tracker spreadsheet. At any point, you should be able to tell:

  • How many changes have been requested
  • How many were approved
  • Total net gain/loss from changes

Extra Pro Tip: Start tracking CO’s for TIME today… if you don’t know why this is important… just ask. 


The Real ROI of SOPs:

These 3 systems alone can:

  • Save you 5–10 hours/week
  • Reduce project overruns
  • Increase profit margin by 5–15%
  • Lower your stress and client drama

But more importantly…
They give you options.
You can delegate, grow, or even exit one day — because your business doesn’t just live in your head anymore.


Next Steps:

This is just one part of the 3 Laws and 9 Levers of the $20M Builder Triangle – want to watch the whole training that was previously reserved for my private clients?

👉 [Watch The Training]

Always in your corner,

Rodric

The Shocking Reason You’re Constantly Out of Time (It’s not what you think…)

Want to know the real reason you’re constantly out of time {{contact.first_name}}?

 

It’s not because you’re taking on too many clients or managing too many projects—it’s because you’re still doing everything yourself.

 

I see it all the time with custom home builders:

 

You’re juggling client calls, running between job sites, managing the crew, and making sure that every tiny detail is perfect.

 

But here’s the hard truth—if you want to grow and reclaim your time, you can’t keep trying to do it all.

 

The only way to break free is through strategic hiring.

 

Not just bringing in anyone, but building a team of key people who can handle the tasks that drain your energy.

 

The right hires don’t just “fill gaps”—they allow you to step out of the daily grind and focus on what only you can do: high-level strategy, business growth, and leading your company.

 

Think about it like this:

 

When you hire smart, you’re not just adding people—you’re buying back your time.

 

Imagine what you could do if you had 14 hours a week back—time you could use to take on new opportunities, develop your vision, or even take a real vacation without worrying about things falling apart.

 

But as long as you’re stuck doing it all, you’ll never get there.

 

So here’s my question: Are you ready to stop being a one-man show?

 

Talk soon,

 

Rodric

Why you’ll always be stuck in the day to day…

“If you don’t have a clear vision for your business, you’ll always be stuck in the day-to-day grind.”

Let’s face it —you didn’t start your business to work 60+ hours a week, constantly put out fires, and have zero time for yourself or your family.

But without a clear vision for where your business is headed, that’s exactly where you’ll end up—stuck in the grind with no end in sight.

Think about it—how can you build a thriving, scalable business if you don’t even know what the finished product looks like?

Think of your business like building a new home.

You’re incredible at laying out plans and executing on behalf of your clients, but when it comes to your own business, do you have a blueprint?

Without a clear vision, here’s what happens:

  1. You spend your time reacting to problems instead of building the business you want.
  2. You’re so caught up in managing every detail that you never step back to focus on growth.
  3. The team you’ve built depends on you for every decision because you haven’t set up the systems that allow them to run things independently.
  4. Your business starts to feel like it’s running you.

And the worst part?

You’re losing time—time you could be spending with your family, on your next big project, or taking a well-deserved break.

If you’re constantly reacting to every little thing, you’ll never be able to step away and enjoy the freedom you’ve worked so hard for.

Here’s the reality:

A business without a clear plan, a vision for what success looks like, and systems to support that vision, will alwaystake more time than it should.

You’ll always be stuck, working in the business, instead of on it.

But imagine this—you have a crystal-clear vision of exactly where you want to take your business:

  1. You’d know what tasks to delegate, what systems to put in place, and how to free up hours every week.
  2. You’d stop reacting to every little issue and start proactively building the business you’ve always dreamed of.
  3. And most importantly, you’d reclaim your time—time you can invest in growing your business, spending with your family, or finally taking that vacation you’ve been putting off.

So, let me ask you: Do you have a clear vision for your business?

If not, it’s time to create one. The clearer your vision, the more time you’ll gain back.

And here’s where I can help. In just a single 20-minute Builder’s Blueprint Call, we’ll dive into your business, pinpoint what’s keeping you stuck in the grind, and create a custom roadmap that shows you how to reclaim your time. You’ll leave with actionable steps to put your business on autopilot—so you can finally start working on it, instead of in it.

Ready to stop feeling like your business is running you?

Reply with ‘TIME’ and we will get a call scheduled in together.

Let’s get you back in control,

Rodric (TimeMaster) Lenhart

P.S. Don’t let another week slip by stuck in the same old grind. Book your call now by replying ‘TIME’ and let’s get your business moving in the right direction.